VoIP Phone System

A VoIP phone system offers businesses of every size, at any location, in any sector the opportunity to work smarter, faster and from anywhere.

VoIP Phone System

A VoIP phone system offers businesses of every size, at any location, in any sector the opportunity to work smarter, faster and from anywhere.

What is a VoIP phone system and how does it work?

VoIP (Voice over Internet Protocol) is a solution where voice calls are transmitted over IP networks using an internet connection, rather than over the traditional telephone network. A VoIP phone system works by taking analogue voice signals, digitalising the sound, compressing it to make voice packets smaller, then breaking it up and sending it as data over an IP network to both desktop and mobile devices. VoIP for business enables VoIP call routing to take place via a secure internet connected data centre rather than through hardware installed on your business premises. Internet-based means the technology is easy to install, there are no upfront connection costs, it’s easy to maintain and upgrade, plus it’s brilliantly agile – meaning the system grows with your business together with delivering an impressive repertoire of powerful call management features.

What are the features of a VoIP phone system?

Reduce your phone bill by 80%

Remote workers or employees on the go can make telephone calls free of charge with the softphone and mobile application. Easily connect the telephone systems of remote offices, improve communication, and make interoffice phone calls free. International DIDs and IP Telephony allow customers to call you cheaply, increasing customer satisfaction.

A PBX that doesn’t break the bank

Traditional phone systems or black box appliances are difficult to scale. Add more extensions and you are hit by licensing costs, underpowered hardware or you run out of ports. Cloud PBXs are all the rage but they can lock you into expensive per extension and per minute pricing…Not so with VOIP! Self host in your own cloud provider or virtualize on your own hardware.

Deliver faxes & voicemail to inbox

Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

Instant messaging/text chat

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. VOIP users can send and receive text messages via the web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!

Use your extension from anywhere

With VoIP apps for Android and iOS you can take your extension wherever you go. It delivers the one number concept meaning that you no longer have to give out your personal mobile number. Set your status so your colleagues can see whether or not you are available to take a call.

Use your softphone to make & receive calls

With VoIP softphones for Mac and Windows, you can manage your calls from your desktop and make, receive and transfer calls via the office phone system from your computer, even while out of the office. Using a headset you can even use a softphone app as a full desk phone replacement. Integrates with MS Exchange, Outlook & others!

VoIP call recording

The call reporting features of a VoIP phone system are ideal for any business looking to capture inbound and outbound conversations, in order to improve customer experience, ensure service compliance or for audit purposes. Stored in a secure cloud environment, you can quickly and easily access the recordings you need.