The ability to answer calls promptly and efficiently is vital to any business success, but LHW was experiencing hurdles with the new project.
It was of paramount importance to the customer that the business kept their existing telephone number, even though the new offices were to be located at a different exchange. In addition, the customer was concerned that with multiple suppliers involved it would be difficult pinpoint issues and resolve problems quickly.

Vanilla Cloud recommended Avaya IP Office in conjunction with their bespoke Network Services portfolio of calls, lines, data and SIP (international and geographic) trunks / lines as a very flexible system and solution to their requirements.

Jackie Wicks, Manager Administration at LHW, explains: “Vanilla Cloud was the only company out of three of the companies shortlisted during the selection / tender process to recommend new technologies in conjunction with trusted and tested robust products, solutions and designs to enable us to achieve all we wanted. Vanilla Cloud proposed a complete ‘one stop’ solution managed by one provider from line provisioning (calls and data) to system planning, installation, maintenance and training, all whilst keeping a keen eye on our very specific requirements.

In accordance with their proposal, our expectations and delight, Vanilla Cloud managed the project from beginning to end in a friendly, professional manor, delivering on time and within budget. With the solution in place LHW have already seen dramatic process improvements, high praise on the new feature rich, easy to use IP handsets, easier collaboration from remote users and telephony costs reduced by in excess of 40%.”