OpenView Group
OpenView is the UK’S largest privately owned independent security company and provides unique, innovative and technologically excellent solutions to meet individual client needs in both the private and public sectors.
About OpenView
“OpenView is also one of the UK’s fastest growing companies with the expertise to offer a comprehensive range of services including specialist network skills with IP convergence. We deliver complete turnkey solutions, including the design, installation and maintenance of the latest, fully compliant security, fire, IT infrastructure and electrical services and solutions.
With over 25 years’ experience, OpenView understands how to develop integrated solutions comprising the latest technologies to meet the evolving business strategies of clients operating in diverse market sectors. The company operates a national branch network comprising eight strategically located offices and employs over 500 people.
OpenView is committed to creating better environments in which to live and work by harnessing the power of the latest technologies and embracing innovation. This includes the design, delivery and maintenance of converged IT, electrical and fire services as part of our unique smart city solution.”
The Challenge
Following a referral from an existing customer, Vanilla Cloud conducted a full audit of all mobile accounts within Open View’s communications networks. This comprised 750+ connections with multiple suppliers.
A full analysis was made of the current billing for the numerous connections. Vanilla Cloud was then able to demonstrate the potential for savings of up to 45% across the network, with reduced costs for line and hardware rental and call charges.
“We have no hesitation in recommending Vanilla Cloud. They respond to all our calls and requests professionally and promptly and without question making our lives much easier.
Thank you to Vanilla Cloud and the service team that has supported us over the years.”
The Solution
Vanilla Cloud drew up a detailed schedule of Open View’s contract conclusion dates with the various incumbent providers. This ensured the customer didn’t fall foul of any penalties for early termination. During this process it was identified that a number of connections were no longer required, resulting in further cost savings for Open View than previously estimated. The schedule was then used to manage the porting of each number into Vanilla Cloud’s network to prevent any potential loss of service for end users.
The Results
Following this streamlining process of suppliers to having Vanilla Cloud solely responsible for Open View’s mobile communications, Open View’s Group Director, Paul Bullen said:
“We have no hesitation in recommending Vanilla Cloud. They respond to all our calls and requests professionally and promptly and without question make our life much easier.
“Knowing that our requirements will be actioned without having to chase for confirmation is just so reassuring. We review annually and each time Vanilla Cloud’s pricing comes in by far the most competitive and because we already have a high level of client service we do not hesitate in renewing our contract.
“Thank you to Vanilla Cloud and the service team that has supported us over the years.”