The telephone system in place had reached the end of its operational limits, particularly as far as mobility, reliability and messaging was concerned and was no longer able to cope with the requirements of the Crematorium or, more importantly, their customers.

Mortlake Crematorium published a tender of their needs and requirements to the industry, selected ten potential suppliers, shortlisted five and finally awarded the contract to Vanilla Cloud Ltd as the preferred supplier and so the project began.

Vanilla Cloud Ltd recommended the award winning and global leader Avaya IP Office, rich with applications, functions and flexibility to guarantee a high level of service by optimising functionality, messaging, ease of use and management tools. With intelligent re-routing from landline to mobile, single number operation, centralised management from one portal and high availability of services, the IP Office solution updated an ageing telephone system by making it a fully IP system.

Natasha Bradshaw F.ICCM Superintendent & Registrar at Mortlake Crematorium wrote: “We saw instant results with ease of use and contact with everyone we speak to on a daily basis. With improvement in collaboration tools between the teams and staff working around the premises and better management and administration thanks to highly specialised statistical tools, we are delighted. The entire process from planning, installation, training and after care supplied by Vanilla Cloud was exceptional. Our monthly telecoms expenditure was reduced by around 37% which was more than predicted and if we needed to speak with Vanilla Cloud for information or advice they were available at the drop of a hat, no matter what the time, day or importance of the query!”