YY Security Companies Ltd

YY Security Installations Ltd has built its reputation by providing a first-class  installation and servicing of security equipment across London and the Home Counties.

When YY’s contracts manager, Luke Marden, was tasked with reviewing all supplier contracts at YY Security Installations, one of his first objectives was to ensure that the business was getting optimum value for money and quality of service.

In 2018, following a referral from an existing customer, Vanilla Cloud was instructed to analyse all mobile accounts within YY Security Installation’s communications networks. The objectives for Vanilla Cloud were:

• to help deliver a streamlined provision
• to realise cost savings
• to propose a future proof cloud-based telecoms solution

It was quickly established that YY Security Installations was tied into contracts with multiple suppliers, using in excess of 135 mobile and tablet devices across the business.

Reflecting upon this, Luke Marden said: “These devices are integral to the work carried out by staff within the business, who require them to manage the complicated security networks operated by YY Security Installations for our customers. Therefore, the key requirement for Vanilla Cloud was to deliver cost savings and a much simpler billing platform.”

In addition, the hosted solution that was in place at YY Security Installations head office was not fit for purpose. The team experienced regular dropped calls and line faults, resulting in customers, both existing and potential, often being unable to make contact. The incumbent supplier was unresponsive to complaints and offered few suggestions for improvements. The poor communications setup was expensive and was hampering the business.

While negotiations were ongoing regarding existing contracts, Vanilla Cloud undertook the installation of a Gamma Horizon cloud-based solution at YY Security Installations’ new premises in Bow, East London.  Once this solution was in put in place efficiently and on budget, Vanilla Cloud set about overhauling the complicated communications setup at YY Security Installations’ head office and retail outlets.

The most pressing concern was the dropped calls and line faults. It was identified that calls and data were being delivered over the same 100mg connection and this was vastly insufficient for the businesses’ requirements. In addition, the traffic that the connection was being asked to deliver was resulting in regular bills for overuse charges. Vanilla Cloud then started separating YY Security Installations’ voice and data networks, with the provision of new line connections, routers and data switches.

Luke, YY Security Installations, said: “Overnight this resolved the problem of dropped calls. Thanks to Vanilla Cloud we now have a reliable and efficient communications set up and are confident in the quality of service from across its communications network.”

Steve Head of Vanilla Cloud said: “The new cloud-based system is able to accommodate all relevant calls, lines, data and SIP (international and geographic) trunks / lines, with the ability to seamlessly divert users’ DDI and individual extension numbers to other locations as required.”

At the outset, there were a number of different suppliers providing various aspects of YY Security Installations’ communications network, including mobile, data and hosted systems. Untangling which supplier was responsible for which connections was a complicated process. Various existing contractual commitments also preventing Vanilla Cloud from becoming YY Securities’ sole supplier and realising immediate cost savings.

There were in excess of 40 telephone numbers, including DDIs and alarm lines, which needed to be ported into Vanilla Cloud’s network. This process required efficient management to ensure all numbers were retained by YY Securities without loss of service experienced.

The most immediate benefit of moving their communications systems to Vanilla Cloud’s network was the achievement of a reliable service. Separating voice and data networks has helped achieve this, ensuring the business can operate smoothly. YY Securities Ltd was spending in excess of £5.5k per month on various communications commitments. Having transferred YY’s communications systems to Vanilla Cloud’s network, the company is on track to realise great savings,

Reflecting upon the move from managing multiple suppliers to having Vanilla Cloud solely responsible for the entirety of YY Securities’ communications, contracts manager, Luke Marden said: “Thanks to Vanilla Cloud, we now have full transparency of our costs across all areas of the communications systems.

“Most importantly, we have a reliable and vastly improved service, a single point of contact and a future proof, scalable solution. As a business, YY Securities is expanding rapidly and is looking to open new sites across London. We are confident that we have a communications provider that can deliver the service, the customer care and the technology that our business needs for future success.